Terms & Conditions

These terms are the agreement between you and NeatPakPOS for the use of the NeatPakPOS software and the NeatPakPOS account that carries your licence. Installing NeatPakPOS, creating an account or continuing to use the app means you accept them.

If you are accepting on behalf of a business, you confirm that you are authorised to bind that business. If you do not accept these terms, do not use NeatPakPOS.

We grant you a non-exclusive, non-transferable licence to install and use NeatPakPOS for running your own retail business, within the number of stores, user accounts and computers your plan allows. You are buying the right to use the software; ownership of the software itself stays with us.

Your licence lives on your NeatPakPOS account rather than on a printed key. Signing in on a computer activates it for that computer, and the app keeps a signed licence record that it re-checks with us periodically. Replacing a PC is normal and free: deactivate the old computer from your account, or ask support and we will release it.

A new account can start one free trial — 14 days, with full access to every feature. No payment details are required, and the trial does not turn into a paid plan by itself.

The trial is one per account AND one per computer — whichever of the two you reach first — and we decide eligibility when you ask for it. So reinstalling NeatPakPOS, reinstalling Windows or moving to another PC does not earn your account another one; and deleting an account and creating a new one does not earn that computer another one, because we record that a trial has been used against the machine it ran on and that record outlives the account. A computer that has used its trial can still create accounts, sign in and buy a plan — it simply does not get a second free period.

When the trial ends the app locks until the account holds a paid plan. Your data is not deleted — it stays on your computer and is available again the moment a plan is active. There is no free tier after the trial.

Plans. What plans are available, how many stores and computers each covers, how long each runs and what each costs are shown in the app on the subscription screen. Those are the terms of the plan you buy at the moment you buy it. Every plan runs for a fixed period and then ends.

Extra shops. A plan covers one shop on one computer. You may buy additional shops, up to the limit shown on the subscription screen, and each one also allows one more computer — one till per shop. An extra shop bought together with a plan runs for the same period as that plan; one bought later runs for its own period from the day you buy it.

Paying. You buy inside the app, through the Microsoft Store, and Microsoft takes the payment. Your plan starts as soon as we are told the purchase completed. We do not take payment any other way, and we will never ask you to send money to an account or a wallet number — if anyone claiming to be NeatPakPOS asks you to, it is not us.

Buying more time. Periods add up rather than replace one another. If you buy again while a plan is still running, the new period starts when the current one ends, so nothing you have already paid for is lost. You may buy as often as you like.

Renewal. Nothing renews itself and nothing is charged automatically. Your payment details are not kept on file by us. A plan simply expires, and you buy the next period when you choose to. Prices exclude taxes and duties unless stated otherwise.

Refunds. Purchases made through the Microsoft Store are refunded by Microsoft under its own refund policy, and are requested from your Microsoft account rather than from us — we cannot reverse a charge we never received. If NeatPakPOS does not work as described, tell us within 14 days and we will fix it or help you obtain a refund. The free trial exists so that you can decide before you pay.

• Resell, rent, sub-license or host NeatPakPOS as a service for other businesses
• Share your account sign-in with another business, or activate NeatPakPOS on more computers than your plan allows
• Work around the licensing, trial or feature limits, or help anyone else do so
• Decompile or reverse engineer the software, except where law expressly permits it
• Remove or alter our branding, copyright notices or licence screens
• Use NeatPakPOS to record transactions that are unlawful where you trade

Any of these ends your licence immediately and without refund.

You are responsible for the accounts you create in NeatPakPOS, for the roles and permissions you give your staff, and for keeping passwords and PINs private. Anything done by a user you created is treated as done by you.

Tell us at once if you believe an account has been compromised.

We may access your account records to give you support, to enforce these terms or where the law requires it. We do not access the business data on your computer.

Your business data belongs to you. It is stored on your own computer and you may export, copy or delete it at any time.

Apart from anything you choose to attach to a support request, that data never reaches us and we hold no copy of it. If your hard disk fails, your PC is stolen, or the database is deleted, we cannot recover your sales, stock or ledgers. Keeping working backups — on a second drive or off-site — is your responsibility, and NeatPakPOS gives you both manual and scheduled backups to do it. Test a restore before you need one.

The same fact cuts the other way when you leave. Because we hold no copy, closing your account does not delete your business data — and it also means we cannot hand it back to you afterwards. It stays on your computer, yours to export or erase.

NeatPakPOS is a tool for recording your trade. It is not accounting, tax or legal advice.

You remain responsible for issuing correct invoices, applying the right tax rates, keeping the records your jurisdiction requires, and filing your own returns. Reports produced by NeatPakPOS are only as accurate as the data entered into it, and you should have them reviewed by your accountant before they are relied on or filed.

We release updates that fix defects and add features. Some updates are required for the app to keep working correctly, and installing them is part of using NeatPakPOS.

Support is provided by email during our published hours. We aim to answer quickly but do not guarantee a resolution time unless a separate written agreement says otherwise.

NeatPakPOS is built to keep selling with no internet connection, but not indefinitely. Creating an account, verifying your email, starting the trial, buying a plan and activating a computer all need a connection.

After that the app runs from a licence record cached on the PC. That record is valid for 7 days at a time, and the app renews it silently in the background whenever it can reach us. A shop with no internet therefore carries on selling, printing and reporting for up to 7 days without noticing anything; if the record is not renewed inside that window, the app asks you to reconnect before it will open again. Nothing is deleted, and everything returns as soon as it does.

We do not promise uninterrupted availability of the online services — they may be interrupted for maintenance or for reasons outside our control. If an outage on our side is what stops your app renewing, tell us and we will put it right.

NeatPakPOS is provided "as is". Beyond the warranties your local consumer law gives you and that cannot be excluded, we do not warrant that the software will be free of defects, that it will meet every requirement of your business, or that it will run without interruption.

Hardware such as printers, scanners, cash drawers and customer displays is made by third parties and carries its own warranty. We will help you connect it, but we do not warrant it.

To the extent the law allows, neither party is liable to the other for indirect losses, lost profit, lost sales or lost data.

Our total liability arising out of or in connection with NeatPakPOS is limited to the amount you paid us for the software in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

You may stop using NeatPakPOS at any time. Uninstalling the app does not delete your data or refund a period already paid for.

You may also close your account outright, from Settings → Delete Account. You will be asked why you are leaving, asked to type DELETE, and asked to confirm. Your account is then scheduled for deletion in 30 days rather than closed immediately, and during those 30 days the app is locked but nothing has been destroyed: one tap cancels it and restores everything, including the remainder of any plan. We email you when it is scheduled, again before the date, and once more when it is done.

After the 30 days the account, its subscription history, its registered shops and its device registrations are permanently deleted, automatically. Neither you nor we can recover them. Deleting your account ends any subscription running on it and time still left on a paid plan is not refunded, so do not delete an account you have just paid for expecting money back — ask us first.

Your shop's own records are not part of this. They are on your computer, not with us, and deleting your account leaves them exactly where they are unless you also tick the option to erase them from this PC, which takes effect immediately and cannot be undone. Take a backup before you delete anything.

If you ask us to delete the account for you instead, we will — and where you ask us to do it immediately, we will skip the 30 days at your request, which also means skipping your chance to change your mind.

We may suspend or end your licence if you breach these terms — in particular the restrictions above — or if a payment for a subscription plan remains unpaid after we have told you. We may also deactivate a single computer, or block the account itself, where we see a licence being shared beyond the plan it was sold under. Blocking an account stops NeatPakPOS opening on every computer it covers; your data stays where it is, on those computers.

When a licence ends, your right to use the software ends with it. Your data stays on your computer, and you may export it. We recommend taking a final backup first.

We may update these terms as the product and the law change. The effective date at the top always shows the current version, and we will tell you inside the app before a material change takes effect. Continuing to use NeatPakPOS after that means you accept the new terms.

These terms are governed by the laws of the Islamic Republic of Pakistan, and disputes are subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

If any part of these terms is found unenforceable, the rest remains in force.

Email support@neatpakpos.com for support, licensing and billing. We are available Monday to Saturday, 9:00 AM – 8:00 PM (PKT).