Terms & Conditions

These terms are the agreement between you and NeatPakPOS for the use of the NeatPakPOS software and the NeatPakPOS account that carries your licence. Installing NeatPakPOS, creating an account or continuing to use the app means you accept them.

If you are accepting on behalf of a business, you confirm that you are authorised to bind that business. If you do not accept these terms, do not use NeatPakPOS.

We grant you a non-exclusive, non-transferable licence to install and use NeatPakPOS for running your own retail business, within the number of stores, user accounts and computers your plan allows. You are buying the right to use the software; ownership of the software itself stays with us.

Your licence lives on your NeatPakPOS account rather than on a printed key. Signing in on a computer activates it for that computer, and the app keeps a signed licence record that it re-checks with us periodically. Replacing a PC is normal and free: deactivate the old computer from your account, or ask support and we will release it.

A new account can start one free trial — 14 days, with full access to every feature. No payment details are required, and the trial does not turn into a paid plan by itself.

The trial is one per account and we decide eligibility when you ask for it. Opening a second account, reinstalling NeatPakPOS or reinstalling Windows does not earn another one.

When the trial ends the app locks until the account holds a paid plan. Your data is not deleted — it stays on your computer and is available again the moment a plan is active. There is no free tier after the trial.

Plans. What plans are available, how many stores and users each covers, how long each runs and what each costs are shown in the app on the subscription screen. Those are the terms of the plan you buy at the moment you buy it. Some plans run for a fixed period; others are one-time purchases that do not expire.

Paying by card. Card payments go through our payment processor's hosted checkout. Your plan starts as soon as the payment is confirmed.

Paying by transfer. Where your account allows it, you can pay by bank transfer, JazzCash or Easypaisa and then tell us the amount and the transaction reference. This route is not automatic: someone here checks the payment against the receiving account and approves it, which normally happens within one working day. Submitting a reference is not proof of payment, and a reference that cannot be matched will be rejected.

Renewal. Nothing renews itself and nothing is charged automatically. A plan with an end date simply expires, and you buy the next period when you choose to. Prices exclude taxes and duties unless stated otherwise.

Refunds. If NeatPakPOS does not work as described, tell us within 14 days of purchase and we will fix it or refund you. Change-of-mind refunds after that period are at our discretion — the free trial exists so that you can decide before you pay.

• Resell, rent, sub-license or host NeatPakPOS as a service for other businesses
• Share your account sign-in with another business, or activate NeatPakPOS on more computers than your plan allows
• Work around the licensing, trial or feature limits, or help anyone else do so
• Decompile or reverse engineer the software, except where law expressly permits it
• Remove or alter our branding, copyright notices or licence screens
• Use NeatPakPOS to record transactions that are unlawful where you trade

Any of these ends your licence immediately and without refund.

You are responsible for the accounts you create in NeatPakPOS, for the roles and permissions you give your staff, and for keeping passwords and PINs private. Anything done by a user you created is treated as done by you.

Tell us at once if you believe an account has been compromised.

We may access your account records to give you support, to enforce these terms or where the law requires it. We do not access the business data on your computer.

Your business data belongs to you. It is stored on your own computer and you may export, copy or delete it at any time.

Apart from anything you choose to attach to a support request, that data never reaches us and we hold no copy of it. If your hard disk fails, your PC is stolen, or the database is deleted, we cannot recover your sales, stock or ledgers. Keeping working backups — on a second drive or off-site — is your responsibility, and NeatPakPOS gives you both manual and scheduled backups to do it. Test a restore before you need one.

NeatPakPOS is a tool for recording your trade. It is not accounting, tax or legal advice.

You remain responsible for issuing correct invoices, applying the right tax rates, keeping the records your jurisdiction requires, and filing your own returns. Reports produced by NeatPakPOS are only as accurate as the data entered into it, and you should have them reviewed by your accountant before they are relied on or filed.

We release updates that fix defects and add features. Some updates are required for the app to keep working correctly, and installing them is part of using NeatPakPOS.

Support is provided by email during our published hours. We aim to answer quickly but do not guarantee a resolution time unless a separate written agreement says otherwise.

NeatPakPOS is built to keep selling with no internet connection, but not indefinitely. Creating an account, verifying your email, starting the trial, buying a plan and activating a computer all need a connection.

After that the app runs from a licence record cached on the PC. That record is valid for 7 days at a time, and the app renews it silently in the background whenever it can reach us. A shop with no internet therefore carries on selling, printing and reporting for up to 7 days without noticing anything; if the record is not renewed inside that window, the app asks you to reconnect before it will open again. Nothing is deleted, and everything returns as soon as it does.

We do not promise uninterrupted availability of the online services — they may be interrupted for maintenance or for reasons outside our control. If an outage on our side is what stops your app renewing, tell us and we will put it right.

NeatPakPOS is provided "as is". Beyond the warranties your local consumer law gives you and that cannot be excluded, we do not warrant that the software will be free of defects, that it will meet every requirement of your business, or that it will run without interruption.

Hardware such as printers, scanners, cash drawers and customer displays is made by third parties and carries its own warranty. We will help you connect it, but we do not warrant it.

To the extent the law allows, neither party is liable to the other for indirect losses, lost profit, lost sales or lost data.

Our total liability arising out of or in connection with NeatPakPOS is limited to the amount you paid us for the software in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

You may stop using NeatPakPOS at any time. Uninstalling the app does not delete your data or refund a period already paid for.

We may suspend or end your licence if you breach these terms — in particular the restrictions above — or if a payment for a subscription plan remains unpaid after we have told you. We may also deactivate a single computer, or block the account itself, where we see a licence being shared beyond the plan it was sold under. Blocking an account stops NeatPakPOS opening on every computer it covers; your data stays where it is, on those computers.

When a licence ends, your right to use the software ends with it. Your data stays on your computer, and you may export it. We recommend taking a final backup first.

We may update these terms as the product and the law change. The effective date at the top always shows the current version, and we will tell you inside the app before a material change takes effect. Continuing to use NeatPakPOS after that means you accept the new terms.

These terms are governed by the laws of the Islamic Republic of Pakistan, and disputes are subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

If any part of these terms is found unenforceable, the rest remains in force.

Email haider.faizi2020@gmail.com for support, licensing and billing. We are available Monday to Saturday, 9:00 AM – 8:00 PM (PKT).